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Emotional Competence
This course, the equivalent of a full day’s continuous professional
development, offers insights into the significance of emotions and the
need to be able to handle them skilfully and sensitively – our own
emotions and other people’s. Dr Neil Thompson guides you through some
important aspects of developing emotional competence.
The workplace can be be a very emotionally challenging place, encompassing both our own feelings and those of the people we work with (clients, patients, service users, customers, colleagues, managers and other stakeholders). There are no easy answers to dealing with these challenges, but this course can provide a foundation of understanding that should make you better equipped to respond positively and constructively to the emotional demands of your working life.
I
just want to be happy is a common refrain, but what does it actually
mean to be happy? Why do we see it as so important and what can we
actually do to achieve our goal? These are some of the key issues
explored by this course. It will help you to develop a fuller
understanding of happiness, learn about the relationship between
happiness and well-being and explore some strategies for achieving
happiness and improving well-being.
After a short introduction, the course offers six video-based
lessons. In the first we explore what we mean by happiness and explain
it in the context of the ‘happiness spectrum’. We also introduce the
WELL-BEING framework. Lessons 2 to 6 then explore the different elements
of that framework.
There is also a module companion workbook that you will need to print out before you start the course. It contains space for notes plus an exercise relating to each of the three lessons. This is an important resource for you, as it will help to extend and consolidate your understanding and provide you with a set of notes to act as a reference source for future development.
You
can’t please all the people all the time, so inevitably there will be
people who do not like you or what you do or say. However, there are
things we can do to maximize the chances of people having positive
feelings towards us. Being liked is an important part of our well-being
and happiness – it can make such a positive difference. There are no
magic formulas for being liked and no guarantees of success. But what
this course can teach you is a number of strategies for increasing the
odds that people will like you and respond positively to you.
After a short introduction, the course offers eight video-based
lessons. The first discusses the importance of influencing skills and
strategies and introduces the SELF-PROJECTION framework. Lessons 2 to 8
then cover the various elements of the SELF-PROJECTION approach,
focusing on two aspects in each lesson.
There is also a module companion workbook that you will need to print out before you start the course. It contains space for notes plus an exercise relating to each of the three lessons. This is an important resource for you, as it will help to extend and consolidate your understanding and provide you with a set of notes to act as a reference source for future development.
The workplace can be be a very emotionally challenging place, encompassing both our own feelings and those of the people we work with (clients, patients, service users, customers, colleagues, managers and other stakeholders). There are no easy answers to dealing with these challenges, but this course can provide a foundation of understanding that should make you better equipped to respond positively and constructively to the emotional demands of your working life.
What you will learn
- By the end of this course you will be better equipped to deal with the emotional challenges of the workplace
- In this course you will learn about emotional intelligence and resilience and appreciate why these are important skills to develop
- You will learn how to manage your own feelings and respond effectively to other people’s
Positive Mental Health
This e-learning course on Positive Mental Health, developed
and presented by Carolyn Barber, offers a foundation for understanding
the various components of mental health and well-being. It will be of
value to professionals in the caring professions as well as to informal
carers supporting people with mental health problems and, indeed, for
individuals wanting to make a positive contribution to their own mental
health. It is the equivalent of a full-day’s continuous professional
development, but constructed in such a way as to enable flexible study
to suit your own schedule.
What you will learn
- Develop a broader perspective on the research and theory around what contributes to good mental health;
- Identify specific methods which can be applied in direct work to support people experiencing poor mental health and mental ill-health.
- Explore self-care in relation to good mental health, well-being and resilience.
How to be happy
I
just want to be happy is a common refrain, but what does it actually
mean to be happy? Why do we see it as so important and what can we
actually do to achieve our goal? These are some of the key issues
explored by this course. It will help you to develop a fuller
understanding of happiness, learn about the relationship between
happiness and well-being and explore some strategies for achieving
happiness and improving well-being.
After a short introduction, the course offers six video-based
lessons. In the first we explore what we mean by happiness and explain
it in the context of the ‘happiness spectrum’. We also introduce the
WELL-BEING framework. Lessons 2 to 6 then explore the different elements
of that framework.There is also a module companion workbook that you will need to print out before you start the course. It contains space for notes plus an exercise relating to each of the three lessons. This is an important resource for you, as it will help to extend and consolidate your understanding and provide you with a set of notes to act as a reference source for future development.
What you will learn
- You will be in a much stronger position to make sure that you are as happy as reasonably possible
How to be liked
You
can’t please all the people all the time, so inevitably there will be
people who do not like you or what you do or say. However, there are
things we can do to maximize the chances of people having positive
feelings towards us. Being liked is an important part of our well-being
and happiness – it can make such a positive difference. There are no
magic formulas for being liked and no guarantees of success. But what
this course can teach you is a number of strategies for increasing the
odds that people will like you and respond positively to you.
After a short introduction, the course offers eight video-based
lessons. The first discusses the importance of influencing skills and
strategies and introduces the SELF-PROJECTION framework. Lessons 2 to 8
then cover the various elements of the SELF-PROJECTION approach,
focusing on two aspects in each lesson.There is also a module companion workbook that you will need to print out before you start the course. It contains space for notes plus an exercise relating to each of the three lessons. This is an important resource for you, as it will help to extend and consolidate your understanding and provide you with a set of notes to act as a reference source for future development.
What you will learn
- You will be better equipped to make a positive impact and win people’s trust
How to have a positive impact on people
When we come into contact with other people, whether face to face,
online or in writing, we encounter ‘the Difference Moment’. What I mean
by this is that how we respond to one or more other people can be
positive or negative. Our part in the interaction can contribute
positively to enriching and empowering the other person(s) and
ourselves, but it can also contribute negatively to the other person(s)
by dis-empowering and diminishing them, while diminishing ourselves in
the process. This is the ‘Difference Moment’, the critical moment at
which our reaction has positive or negative consequences.
What you will learn
- You will be better equipped to have a positive influence on the situations you find yourself involved in, whether at work or in your private life
Managing equality, diversity and inclusion
This course has been developed as a follow-on course from the
Equality, diversity and inclusion course. It has been produced with two
groups of people in mind:
- Anyone interested in taking their understanding of the subject to the next level; and
- Managers with a responsibility for developing and sustaining a culture rooted in equality, diversity and inclusion.
- Lesson 1: Understanding the complexities: PCS analysis This lesson, divided into four parts, presents a helpful framework for understanding how and why the issues involved in equality, diversity and inclusion are so complex. PCS analysis serves as a useful analytical tool for making sense of those complexities. It begins by revisiting the key concepts of equality and diversity
- Lesson 2: Beyond political correctness Many of the difficulties around equality, diversity and inclusion revolve around the use of language. However, the simplistic political correctness approach of simply banning certain words has created more problems than it has solved. This lesson, also divided into four parts, provides a much more realistic approach to the complex relationship between discrimination and language
- Lesson 3: Making it a reality Embedding equality, diversity and inclusion into a workplace culture is a challenging matter, and so this lesson explores steps that can be taken to equip you to rise to that challenge as effectively as possible
What you will learn
- You will be better placed to manage and promote equality, diversity and inclusion due to having a much fuller understanding of the key issues
Pursuing Your Mission from God
In the secular world, we place a tremendous burden on our leaders. It
should come as no surprise, then, that as leaders, we are tempted to
think we are the ones who have to “do it all.” Moses started out
thinking that way. But then, as the people grumble more and more, he
cried out to God and said: “I can’t carry all these people by myself!
The load is far too heavy!” (Numbers 11:14, New Living Translation). As
Moses came to recognize the need to build teams of trusted advisers, and
prepare his successor, Joshua, to lead the Israelites into the Promised
Land, God taught him an important lesson. That lesson is at the heart
of this course, and it is this:
- If you follow this advice, and if God commands you to do so, then you will be able to endure the pressures, and all these people will go home in peace. (Exodus 18:23, New Living Translation)
What you will learn
- Identify your mission from God for you and your ministry
- Understand and apply the principle of cooperative effort in building a ministry team
- Learn how to train the volunteers God has called to build your ministry
- Nurture a commitment among your volunteers and coworkers to lead the ministry into the “Promised Land” now, and in the future
- Identify the steps in Going to the Other Side of the Hill
Work with Emotional Intelligence for a Richer, Fuller Life
Emotional intelligence is the ability to combine
thinking with feelings in order to build good quality relationships and
to make good authentic decisions. It is fundamental to leading a full,
rich and rewarding life.
Emotional intelligence is different from IQ – cognitive intelligence, and offers a different perspective on success and performance at work.
Your emotional intelligence is your responsibility! How you react and respond to events is governed by your emotional intelligence. You can work to develop your emotional intelligence, but this is not easy.
This course looks at what emotional intelligence is and what it is not. It looks at some models of emotional intelligence; what they mean and how they can be applied at work.
The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved and some do’s and don’ts of working with emotional intelligence. It will test your emotional intelligence!
Emotional intelligence is different from IQ – cognitive intelligence, and offers a different perspective on success and performance at work.
Your emotional intelligence is your responsibility! How you react and respond to events is governed by your emotional intelligence. You can work to develop your emotional intelligence, but this is not easy.
This course looks at what emotional intelligence is and what it is not. It looks at some models of emotional intelligence; what they mean and how they can be applied at work.
The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved and some do’s and don’ts of working with emotional intelligence. It will test your emotional intelligence!
What you will learn
- Find out about the importance of understanding the emotions that you experience
- Explore how to practise and learn how to develop emotional intelligence
- Discover how to improve your relationships and performance by gaining insights into the emotions of other people
- Understand how you react in situations with a particular focus on how your feelings and emotions impact upon your performance
The Emotionally Intelligent Leader
Emotional Intelligence is the strongest driver of leadership and personal excellence.
This course will help you to develop and apply your emotional intelligence skills as a leader. You will learn more about your mode and style of leadership to grow other people, enhance their performance and personal satisfaction.
- Leaders with high levels of emotional intelligence earn $29K more in salary than those with low levels of emotional intelligence
- Every point increase in EQ (emotional quotient) is equivalent to $1,300 in annual salary.
This course will help you to develop and apply your emotional intelligence skills as a leader. You will learn more about your mode and style of leadership to grow other people, enhance their performance and personal satisfaction.
What you will learn
- Identify how working with emotional intelligence can lead to better outcomes with the people that you are responsible for
- Understand behavioral preferences and how to work with others with different preferences
- Determine those people and those circumstances that would benefit from a coaching approach
- Understand your mode and style of leadership and what you need to do to get the most out of difficult situations
- Know the importance of conflict and how you can work with it to build relationships
- Develop and build your social skills and your emotional intelligence
- Enhance your leadership capabilities through the application of emotional intelligence
Creating a Mindset for Change for Leaders: Making it Happen
This is the sixth video course in the eight-part “Creating a Mindset
for Change for Leaders” series. In this sixth video course, learners
begin the process of getting clear about what they want and the value of
taking steady action toward their wants. They will establish their top
priorities and recognize the importance of taking action on two or three
top priorities and begin to ask others what they want. All eight video
courses are intended to be taken in sequence with a spaced learning
approach. The idea is to take one part of the eight-part video course
each week or every other week, allow for a period of time to pass, and
then consider the concept again in a different way by taking the next
part. While beginning at the leadership level, the fundamentals taught
in these videos are meant to spread throughout your organization –
leaders take the program and then disseminate it to their team members,
all with the intent of creating a culture of embracing change within the
organization.
What you will learn
- Shows you how fear based thinking is getting in the way of change
- Teaches you how to rewire your brain toward positive outcomes
- Enables you to create thoughts, actions, and behaviours that align with the outcomes you want
- Provides the necessary tools you’ll need to act on your strategic priorities
Creating a Mindset for Change for Leaders: Building Awareness
This is the eighth video course in the eight-part “Creating a Mindset
for Change for Leaders” series. In this eighth video course, learners
will be prepared to identify how their disciplined approach to focus has
affected their lives. They’ll apply what they have learned in preparing
for an important meeting or conversation. They will learn about and
commit to their role in influencing a self-sustaining intentional
culture of focus on “I Want and We Wants” that fuels future growth,
innovation and positive change. All eight video courses are intended to
be taken in sequence with a spaced learning approach. The idea is to
take one part of the eight-part video course each week or every other
week, allow for a period of time to pass, and then consider the concept
again in a different way by taking the next part. While beginning at the
leadership level, the fundamentals taught in these videos are meant to
spread throughout your organization – leaders take the program and then
disseminate it to their team members, all with the intent of creating a
culture of embracing change within the organization.
What you will learn
- Shows you how fear based thinking is getting in the way of change
- Teaches you how to rewire your brain toward positive outcomes
- Enables you to create thoughts, actions, and behaviours that align with the outcomes you want
- Provides the necessary tools you’ll need to act on your strategic priorities
Creating a Mindset for Change for Leaders: Influencing Others
This is the seventh video course in the eight-part “Creating a
Mindset for Change for Leaders” series. In this seventh video course,
Learners will learn who will help them in creating a collective mindset
for change on their team and who will not. They will understand how to
identify those who will help and how to create the opportunity for
dialogue and trust with those who do not quite know how they fit in.
Learners will learn about the power of stories in creating a mindset for
change. All eight video courses are intended to be taken in sequence
with a spaced learning approach. The idea is to take one part of the
eight-part video course each week or every other week, allow for a
period of time to pass, and then consider the concept again in a
different way by taking the next part. While beginning at the leadership
level, the fundamentals taught in these videos are meant to spread
throughout your organization – leaders take the program and then
disseminate it to their team members, all with the intent of creating a
culture of embracing change within the organization.
What you will learn
- Shows you how fear based thinking is getting in the way of change
- Teaches you how to rewire your brain toward positive outcomes
- Enables you to create thoughts, actions, and behaviours that align with the outcomes you want
- Provides the necessary tools you’ll need to act on your strategic priorities
Creating a Mindset for Change for Leaders: Changing your Mindset
This is the first video course in the eight-part “Creating a Mindset
for Change for Leaders” series. In this first video course, leaders will
learn about creating awareness and understanding. The learners will
come to recognize unconscious focus and how it effects outcomes large
and small. All eight video courses are intended to be taken in sequence
with a spaced learning approach. The idea is to take one part of the
eight-part video course each week or every other week, allow for a
period of time to pass, and then consider the concept again in a
different way by taking the next part. While beginning at the leadership
level, the fundamentals taught in these videos are meant to spread
throughout your organization – leaders take the program and then
disseminate it to their team members, all with the intent of creating a
culture of embracing change within the organization.
What you will learn
- Shows you how fear based thinking is getting in the way of change
- Teaches you how to rewire your brain toward positive outcomes
- Enables you to create thoughts, actions, and behaviours that align with the outcomes you want
- Provides the necessary tools you’ll need to act on your strategic priorities
Creating a Mindset for Change for Leaders: Discovering Your Assets
This is the fifth video course in the eight-part “Creating a Mindset
for Change for Leaders” series. In this fifth video course, in this
section, learners will learn how to deepen their self-knowledge and
reinvest in their strengths as these often get pushed off during times
of change. Learners also learn about the importance of discomfort when
it comes to learning something new. Learners are prompted to establish a
disciplined approach to reading and researching changing technologies,
the global marketplace, changing demographics, and consumer and employee
expectations. All eight video courses are intended to be taken in
sequence with a spaced learning approach. The idea is to take one part
of the eight-part video course each week or every other week, allow for a
period of time to pass, and then consider the concept again in a
different way by taking the next part. While beginning at the leadership
level, the fundamentals taught in these videos are meant to spread
throughout your organization – leaders take the program and then
disseminate it to their team members, all with the intent of creating a
culture of embracing change within the organization.
What you will learn
- Shows you how fear based thinking is getting in the way of change
- Teaches you how to rewire your brain toward positive outcomes
- Enables you to create thoughts, actions, and behaviours that align with the outcomes you want
- Provides the necessary tools you’ll need to act on your strategic priorities
Creating a Mindset for Change for Leaders: Fear-Based Thinking
This is the second video course in the eight-part “Creating a Mindset
for Change for Leaders” series. In this second video course, learners
will understand how fear-based thinking is creating obstacles to their
work and life and after recognizing their fears, what they can do to
create positive outcomes. All eight video courses are intended to be
taken in sequence with a spaced learning approach. The idea is to take
one part of the eight-part video course each week or every other week,
allow for a period of time to pass, and then consider the concept again
in a different way by taking the next part. While beginning at the
leadership level, the fundamentals taught in these videos are meant to
spread throughout your organization – leaders take the program and then
disseminate it to their team members, all with the intent of creating a
culture of embracing change within the organization.
What you will learn
- Shows you how fear based thinking is getting in the way of change
- Teaches you how to rewire your brain toward positive outcomes
- Enables you to create thoughts, actions, and behaviours that align with the outcomes you want
- Provides the necessary tools you’ll need to act on your strategic priorities
Creating a Mindset for Change for Leaders: Managing Moments
This is the third video course in the eight-part “Creating a Mindset
for Change for Leaders” series. In this third video course, learners
will come to understand specific areas of fear based focus and where
they and the team are affected by it. Learners will begin to learn the
process of disciplined focus amidst chaos and distractions. All eight
video courses are intended to be taken in sequence with a spaced
learning approach. The idea is to take one part of the eight-part video
course each week or every other week, allow for a period of time to
pass, and then consider the concept again in a different way by taking
the next part. While beginning at the leadership level, the fundamentals
taught in these videos are meant to spread throughout your organization
– leaders take the program and then disseminate it to their team
members, all with the intent of creating a culture of embracing change
within the organization.
What you will learn
- Shows you how fear based thinking is getting in the way of change
- Teaches you how to rewire your brain toward positive outcomes
- Enables you to create thoughts, actions, and behaviours that align with the outcomes you want
- Provides the necessary tools you’ll need to act on your strategic priorities
Creating a Mindset for Change for Leaders: Embracing Change
This is the fourth video course in the eight-part “Creating a Mindset
for Change for Leaders” series. In this fourth video course, learners
will learn how everyone is different and that change is truly personal.
Here is where the learner personally commits to understanding change and
effectively managing it. All eight video courses are intended to be
taken in sequence with a spaced learning approach. The idea is to take
one part of the eight-part video course each week or every other week,
allow for a period of time to pass, and then consider the concept again
in a different way by taking the next part. While beginning at the
leadership level, the fundamentals taught in these videos are meant to
spread throughout your organization – leaders take the program and then
disseminate it to their team members, all with the intent of creating a
culture of embracing change within the organization.
What you will learn
- Shows you how fear based thinking is getting in the way of change
- Teaches you how to rewire your brain toward positive outcomes
- Enables you to create thoughts, actions, and behaviours that align with the outcomes you want
- Provides the necessary tools you’ll need to act on your strategic priorities
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